Refund policy

Overview

We want you to be happy with every Earl Giles order. If something isn't right, here's how we'll make it right.

Return window

We accept returns of eligible items within [30] days of the delivery date.

Eligible items

To be eligible for a return, items must be:

  • Unopened and in original, undamaged packaging

  • Returned within [30] days of delivery

  • In saleable condition

Non-returnable items

The following items are not eligible for return:

  • Opened beverage products (syrups, mixers, elixirs, sodas, THC beverages, spirits) for health and safety reasons

  • Gift cards

  • Perishable goods

  • Custom or personalized products

  • Sale items marked as final sale

If you are unsure whether your item is eligible, contact us before initiating a return.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, we will replace or refund it at no cost to you. Please contact us at info@earlgiles.com within [5] days of delivery with:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item and packaging

We will respond within [5] business days with a resolution.

How to start a return

To initiate a return:

  • Email info@earlgiles.com with your order number and reason for return.

  • We will confirm eligibility and provide return instructions within [5] business days.

  • Ship your item back using a trackable shipping method. We recommend retaining your tracking number.

  • Once we receive and inspect the return, we will process your refund or exchange within [14] business days.

Please do not send returns to our facility without prior authorization.

Return shipping costs

Unless your item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable service, as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within [5] business days. Please allow additional time for your bank or card issuer to process the refund.

We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.

Wholesale returns

Wholesale partners should refer to their account terms or contact their account manager for return and restocking procedures.

Contact us

  • Email: info@earlgiles.com

  • Phone: (612) 345-5305

  • Address: 1325 Quincy St NE, Suite 100, Minneapolis, MN 55413